Important Note:

Read the below information, prior to completing your booking… Once booked, you have agreed to our terms!

Office hours are 9am to 5pm Monday to Friday… excluding Statutory Days. If your query is urgent please txt 027 449 7994 or email moonstarsouth@gmaill.com.

Please do not leave voice messages. It takes hours to go through them all.

We get thousands of communications, and cannot respond to them everyone, so need to cut out the unnecessary ones.

Monday mornings are our busiest time, if you can delay ringing at this time, you will have more chance of getting your call answered.

DO NOT ring to confirm you are booked on our service when you already have a letter, confirming that fact! They arrive approx 30 seconds after booking, if you have entered the correct email at the end of your booking. Check your Spam folder if your confirmation doesn’t arrive.

DO Not ring to ask what time you will be picked up. The driver will advise your pick up time approx 15 minutes before the run start time. All our times are approximate… not matter what! We cannot control the roads and events on roads, there-fore will never guarantee connections with further travel, or appointments.

But we do our best, in a safe and legal manner, to make these happen.

Due to congestion in central Queenstown we are now requesting all central passengers choose Athol Street Bus Stop, 11 Athol Street Bus Stop for pick up or drop-off.

Anyone NOT choosing this option when booking, will not be given the $5 discount when we change you address to Athol Street Bus Stop. Which we will do!

Click - Super Saver Athol Street Bus Stop - to enact a $5 discount in place of a central Queenstown location, then you MUST type Athol Street Bus Stop in the dropdown box! The driver does not see the Area box… this is background for pricing only.

This is our only safe, legal Bus Stop option unless your address has a concierge area attached to their premises. None of the hostels/backpackers have safe parking. Street parking will be full, so choose Athol Street Bus Stop and bet the $5 discount!

Please enter your correct email address in the space provided (it’s right at the end), check it, is it correct?

Check the details on your confirmation letter, if changes are required, REPLY TO THE CONFIRMATION LETTER with the corrections.

Check all subsequent emails. They may have details of changes required to your pick up/drop-off locations, times, etc.

When you book on our service, you are agreeing to our terms of carriage. Please read the details of how your chosen service operates. It is your fault if you miss the bus because you haven’t read the information provided, or could not be contacted. Supply a working phone number. NZ SIM cards are cheap… we DO NOT use What’s App.. don’t tell us we have to!

Your luggage is your responsibility.

Please check you have ALL your personal items before departing our vehicle!

Unfortunately we are getting so many lost items that we will now be charging a minimum $30 fee for returning lost property.

This information is to assist your travel to be a smooth and enjoyable experience…. For us as well as for you! The 2024/25 season has been the worst every experienced for abusive, all about me, passengers. Please allow our drivers the opportunity to give you a wonderful experience, if you have been having a bad day.#

Providing a personal, professional service to travellers in the South of New Zealand

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Rates

7.20am Summer Service - Bus Stops/Airports only ** Not Currently available…$70 per seat**

9.30am Door to Door Service Adult (Aged 15+) $85 Child (Aged 6-14) $75 Senior (Aged 65 +) $80 Student (With NZ Student ID) $80 Infant (Aged 0-5) $40 Parcel from $30

9.30am Door to Door Service - this may not be YOUR pick up time. Be ready 30 minutes before your services stated “start from” time, as we start early on very busy days.

Stay inside to keep warm, until the driver advises your pick up time. Be waiting on the footpath (or outside reception) a few minutes before this time.

**Monday to Sunday **Pick-ups start from 9.30am - arriving approx 12.45pm Allow an extra 30 minutes for your drop-off

Please note...all times are Pickup start times so YOUR pick-up time is approximate to these times. It is your responsibility to be ready 30minutes prior to the start time, incase we need to start early. On this run, your driver will advice a time for you to be waiting outside. Do not wait in the cold until advised of your pick up time. Please have your phone on, with volume up.

We recommend you do not book same-day National flights before 2.30pm and same-day International flights before 3.30pm

Not currently available...Duration on 7.20am Summer Bus Stop Service -

**Monday to Sunday ** excluding all Statutory Holidays.

Not currently available….Departs on Time… please do not be late, this service cannot wait for you. Your driver will have to leave if you are not seated onboard 5 minutes before departure time.. No txt notification of arrival times as you must be waiting at your stop 20minutes prior to the departure time. Do not depart the bus at stops between your departure and arrival locations, except at Five Rivers Cafe bathroom stop. Departure times 7.20am Tuatara Bus Stop 7.50am Winton TBA 8.35am Lumsden Toilets Car Park 9.05am Five Rivers Cafe - arrive 8.50am approx. - bathroom break 9.40am Kingston Cafe Car Park 10.30am Queenstown Airport 10.40am Frankton Bus Stop 11am Athol Street Bus Stop Wanting to continue your Travel to Arrowtown, Wanaka or Cromwell? This will be possible on chosen days over Summer. Check our website again to see when availabilities open up.

Due to reduced passenger numbers, we may not operate one or either of our Queenstown services on any given day, book early to be sure we operate on your chosen travel date.

We do not cancel a run if a passenger has booked and paid (even if only one passenger on the entire service)… but cancel every run that does not have booked passengers 48 hours prior to the intended start time. Book early, with confidence!

Charters are available every day, with advance notice.

Travelling from Stewart Island Ferry to Queenstown? Be sure to book our 9.10am Bluff to Invercargill service to ensure arriving in time for your Queenstown connection. Sorry we cannot wait for other services to arrive in Invercargill. There is a deliberate overlap in run times for drop-offs and pick-ups in Invercargill. Our drivers will arrange a safe, legal meeting area, for you to transfer onboard. Both runs must be booked separately.

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About

Time for some adventure? Queenstown's got you covered. Once you depart Invercargill it’s a two and a half hour journey through some of the Southland Plains, as we gradually approach gorgeous alpine terrain. Arguably one of the most beautiful drives in the South - beaten only by Milford Sound.

Unaccompanied Parcel Delivery; Your parcel must be within the weight range chosen. Parcels over the stated weight range will be charged double. 1-14kg $23 15-30kg Be prepared to lift these yourself. If you cannot lift them, consider separating if possible.

Waiver

We do not guarantee Ferry/Flight/Bus/Appointment connections due to the door-to-door nature of our business, but do our best to make these happen. No liability will be held for missed connections due to the nature of our service. When booking you MUST notify these in the Comments section.

What to Bring

Please bring - yourself, your suitcase and your smile. No Food or drinks permitted onboard. We stop for a bathroom/food break mid-journey for your comfort.